Privacy Policy
What ZELLOBET collects, why, who can see it, and the choices you have.
What we collect
Account details you give us (name, email address, phone number, country), transaction records for deposits, withdrawals and game play, verification documents you upload when we request them, and technical data such as device and browser type used to keep the account secure.
Why we use it
To operate your account and wallet, to process deposits and withdrawals, to detect fraud and meet anti-money-laundering obligations, to provide player support, and to keep records we are required to keep.
Who can see it
Only the teams that need it: payments and exchangers reviewing a transaction, support staff handling your conversation, security staff reviewing verification, and administrators of the platform. Game studios receive only the identification needed to open a game session and settle rounds.
Verification documents
Identity documents are stored privately. They are not public, are not shown to other players, and are only opened by staff reviewing your account. Access to them is logged.
Retention
Transaction and account records are kept for as long as the account is open and afterwards for the period required for financial and anti-money-laundering record-keeping. Documents are kept only as long as needed for the check they were collected for.
Your choices
You can ask to see the personal data held about you, ask for corrections, or ask us to close your account. Some records must be retained by law even after closure, and we will explain which when you ask.
Cookies and local storage
The platform uses browser storage to keep you signed in and to remember basic interface preferences. It does not sell your personal data, and no advertising profiles are built from your play.
Security
Passwords are stored as salted hashes, sessions are token based, and all access to player data is restricted by role. No system is perfectly secure: use a unique password and tell support if you suspect compromise.
Privacy requests can be sent to our team through the contact page.